Homerite

We are disappointed that Mr Royal has chosen to misrepresent our dealings. (see message 01/02/09) Whilst we accept the initial installation was not up to our usual standard, we addressed all his complaints and rectified all the problems. Much of the delay in completion was due to Mr. Royal's insistence on representatives from various manufacturer's visiting to inspect the installation and prepare reports. After all agreed remedial works had been completed, Mr Royal stated in a letter that his finished bathroom was acceptable. Despite this, he then refused to pay his balance. A large percentage of our business comes from recommendations from satisfied customers. We can produce numerous letters and completed questionnaires from customers who are more than happy with their new bathrooms and the service they received.

10

Homerite B.

My bathroom was started on 12th June 2007 and was supposed to take 3 weeks. I finally gave up trying to get all of the problems resolved on 11th June 2008 when I decided to sort out the remaining problems myself and refused to pay the outstanding balance which they accepted. The standard of workmanship was appalling. The new bath and shower cubicle both had to be replaced as did the floor and the room was tiled three times before it was even vaguely acceptable. I would never recommend Homerite to anyone and will never forgive them for the trouble they put us through.

10

Steve R.