Bought a Hoover Washing Machine and very shorlty after the 12 warrentee expired the large concrete balancing weight literally fell off the bottom. I contacted Hoover and they wanted nearly £100.00 to fix it even though only 15 months old. They said they it wasn't down to a manufactiring fault but a component failure ! so not their problem. The service department are rude and arrogant in my opinion. Have now bought an LG machine which come with 2 year guarantee and works much better and is a LOT quieter !!